Policies

Please keep in mind that during the busy summer months we do not allow ANY visitors. What that means is that only people registered to stay in the cabins can be on resort property. Please help us maintain the resort atmosphere by not inviting your friends, neighbors, or family members to join you unless they rent their own cabins.

Policies & Standards
We have reasonably high standards; you'll find our property clean, well maintained, and staffed by friendly people. In order to keep it that way we have a set of policies that we ask our customers to adhere to.

Here are the things we are NOT flexible about:

Honesty: If you can't be honest with us about your needs, it is impossible for us to help you.
Pets: It's not that we don't like pets, it's really about maintenance of the property. Our policy is this: absolutely NO Pets in, around, or near our cabins. RV guests are allowed 2 small, quiet pets that are leashed, kept away from the cabins and the pool, and cleaned up after.
Cabin or Site Occupancy: All of our cabins and RV sites have maximums. There is NO flexibility in those maximums.
Visitors: When we say "NO VISITORS" during certain times of the year, we really mean it. Our property is for the exclusive use of our cabin and RV guests. We simply do not have additional capacity.
Smoking: You may smoke outside away from any open doors or windows and away from the pool area. Please ask for an outside ashtray if you need one. We do charge for picking up your butts.
Quiet times: This is the quiet place on the lake and we want everyone to have fun, but the noisy part of the fun needs to stop at 10 pm.
Cleanliness: We have a complete list of what we expect you to do before you checkout. checklist It's all just common courtesy.
Cancellations: We are not the Holiday Inn on the highway with an endless supply of people to fill our cabins on short notice, that's why we have a 2 week cancellation period. The cancellation policies outlined below are designed to help us stay in business. We don't make exceptions.

Here are the things we are sometimes flexible about:

Minimum nights: We require 2 night minimums on all weekend reservations from March 1 to Sept. 15. We can be flexible on last minute reservations. There are no exceptions to the minimums for holidays or the MX Spring Nationals. Groups of 20 or more have a 3 night minimum stay required on ALL cabins or RV sites during June and July.
Check in time is after 3 pm. We appreciate your courtesy in allowing us time to ensure that all of our cabins, public areas, swimming pool, etc. are ready for the guests who will arrive after 3. During the summer months it is VERY rare that we have rooms ready before 3pm. If your room is available between 1:30 pm and 3 pm we will check you in at no extra charge, unless you have reserved a one night, last-minute stay on a Saturday. When that is the case, don't show up before 3 pm unless we have specifically told you that we'll be ready. All arrivals prior to 1:30 will automatically be charged $25 for early check-in.
Late arrivals: if you need to arrive past 9:00 pm we appreciate a phone call. At 10 pm we charge your credit card for your full stay if we haven't heard from you.
Check out is noon. We can be flexible if you ask first or if you are renting our boats. All checkouts past 3 pm are subject to a charge equal to half the room rate.

Due to increasing credit/debit card fraud we observe the following reservation policies. All cards used for reservations will be authorized at the time of the reservation for the total amount of your stay, plus 10% even if you do not intend to use that card for payment. An authorization will place a hold on your ability to use those funds, so the use of debit or check cards that are attached to your checking account is not recommended, even if you have credit privileges on the same card. We do not have the ability to specify credit or debit on authorizations, so funds in your checking account are automatically held. We do not accept gift cards, Green Dot cards, or re-loadable cards of any kind for reservations but you may use them to pay for charges.

Please call 888-412-3044 extension 5 during business hours 8 am to 9 pm if you have questions about these policies.

Cancellation policies:
Full charges for all nights reserved will be incurred on cancellations made within the following time frames:
All cabins, RV sites, boat rentals ..........2 weeks before arrival
Multiple cabin cancellations on groups smaller than 20 will incur an additional $25 per cabin fee on all cancellations, regardless of length of notice.

Groups, reunions...................60 days (First night's charges incurred on ALL cancellations.)

A one night non-refundable deposit is required at the time of all reservations for Memorial, Fourth of July, and Labor Day weekends and motocross race weeks.

Please visit our FAQ page for more info.

Contact us at
Arrowhead Resort
P.O. Box 1802
Whitney, Texas 76692
888-412-3044
office hours: 8 a.m. to 9 p.m. Monday -Sunday

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